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Return Policy – Mehroma
Mehroma — Official Policy

Return & Refund
Policy

Effective for all orders placed on Mehroma

We value your trust and strive to provide premium quality perfumes and fragrance products. Please read this policy carefully before placing an order.

Returns & Exchanges

Due to the personal nature of perfumes and cosmetic products, we do not accept returns or exchanges for opened or used products.

However, returns or replacements may be accepted in the following cases:

Wrong product delivered

Damaged product received

Missing items in the package

Product leakage during transit

Return Request Timeline

Customers must raise a return or replacement request within 48 hours of delivery.

To request a return or replacement, please contact us with:

01
Order IDYour unique order reference number.
02
Unboxing Video / PhotosA clear recording or images taken at the time of opening the package.
03
Product & Packaging ImagesClear photographs showing the product and its original packaging.

Conditions for Return Approval

Product must be unused Original packaging intact Original box & label present All accessories included Unboxing video mandatory for damage claims

Non-Returnable Items

Used or opened perfumes Products damaged due to misuse Sale & clearance orders Fragrance preference issues

Refund Process

5–7 Days
Business Days to Original Payment Method Once the returned item is received and inspected, approved refunds will be processed within 5–7 business days to the original payment method used at the time of purchase.

Contact Us

For any return or support related queries, reach us through:

WhatsApp
+91 93304 65421
Email
mehromaofficial@gmail.com